At Jaipur Pet Mart, we value your trust and strive to provide only the best products for your pets. If you are not fully satisfied with your purchase, our Return & Exchange Policy ensures a smooth resolution.

1. Eligibility for Returns & Exchanges

- Products can be returned or exchanged within 7 days of delivery.
- Items must be unused, unopened, and in their original packaging.
- Perishable goods (such as food, treats, or medicines) cannot be returned once opened.
- Customized or special-order items are not eligible for return or exchange.

2. Return & Exchange Process

To initiate a return or exchange, please contact our support team with your order number, product details, and reason for return. Once approved, we will arrange a return pickup (where available) or guide you on how to ship the item back to us.

3. Refunds

- Refunds are processed once the returned item is received and inspected.
- Approved refunds will be issued within 5–7 business days via your original mode of payment.
- Shipping charges (if any) are non-refundable.

4. Exchanges

If you wish to exchange a product for a different size, flavor, or type, please specify your preference when raising the request. Exchanges are subject to stock availability.

5. Damaged or Incorrect Products

In case you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery along with clear photos. We will arrange a replacement or refund at no extra cost to you.

6. Contact for Returns & Exchanges

For any return or exchange queries, please contact us:
📧 Email: jaipurpetmart@gmail.com
📞 Phone: +91 93145 31363